The Computer Media Group

Your BEST source for Ink & Toner

Welcome to CMG's Online Store

Customer Service

Shipping & Delivery
  • Shipping Information: Currently, The Computer Media Group offers shipping in Canada only. We may expand service to more areas in the future. Please check our site regularly for updates, or send us an e-mail and we will notify you of our expansion. Please note we do NOT have the ability to ship to PO Box addresses at this time.
  • Shipping Address: The My account has an Address Book section where shipping and billing information is stored. You will be able to make changes or add another shipping or billing address. This information will be updated automatically and stored in your personal address book for future purchases.
  • Shipping Methods: We ship by Canada Post (recommended for residential users) or by Federal Express (commercial addresses). We provide free shipping for orders over $50.
  • Misprints: We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.
  • Delivery: Delivery is subject to warehouse availability. Out of stock items will be shipped as soon as possible, upon arrival from the manufacturer. Please take shipping time into consideration.
Privacy & Security
  • Information We Gather: You are in control of what information we collect about you. However, if you choose not to share your information some areas of the web site may not be accessible or useable. We may ask you for information about yourself when you place an order or register online, when you enter competitions or other promotions or when you request other information. We may also invite you to complete surveys or provide us with feedback. We use all information provided during registration and personalization to provide personalized content and services. Any account information you supply will be used only to process requested commerce transactions or to contact you regarding a specific transaction. CMG may also use this information in order to generate aggregate reports that help us determine how to improve our users' experience. This data does not contain any personally identifiable information. We will not disclose user information to any outside organizations for commercial purposes. Credit card information is removed after an order is processed. Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding orders they have placed on-line.
  • Certain Exceptional Disclosures: We may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened harmful conduct. Disclosure may be required by law or if we receive legal process.
  • Cookies: We also collect information about your use of the web site from cookies and by the use of Javascript tags. We use cookies to store visitors’ preferences and record session information, such as items that consumers add to their shopping cart. Cookies are small data files which are sent to your browser and the Javascript tags are used to read such cookies. Most browsers automatically accept cookies but you can both delete existing cookies from your browser and, by editing your browser options, choose not to receive cookies in future.
  • Ad Servers: We do not partner with or have special relationships with any ad server companies.
  • Security: This site has appropriate security measures in place in our physical facilities to protect the loss, misuse and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information including your credit card information and sign-in password are stored in an unreadable, encrypted format at all times. This Web site and more importantly all user information, is further protected by a multi-layer firewall based security system.
Returns & Replacements
  • You have 30 days from the day your item shipped to initiate a return.
  • All returned items must have an RMA (Return Merchandise Authorization) number. Please fill out our Request RMA Form and a customer service representative will contact you to quickly resolve your issue and process your return. Click here to fill out our Request RMA Form.
  • ALL products must be returned in their original purchase condition and must include all original packaging, manuals, any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount.
  • A refund will be issued for the purchase. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective.
  • Credit will only be applied to the original credit card account used for purchase.
  • You are responsible for return shipping costs.
  • If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
  • Most credits are applied within 5 business days of receipt of the item, allowing for processing and inspection time.
  • You will receive a confirmation email when your account has been credited.
  • NOT ALL products are returnable. For all returns please contact your account manager or customer service line: 1.888.289.1202
  • All returns are subject to a restocking fee of 25 percent to cover administrative costs. For information about restocking fees please contact your account manager or customer service line: 1.888.289.1202
Ordering
  • How to order: Look for a Product. To browse the catalogue, please use the navigation bar on top. All the products are categorized into logical divisions making it easier to look for a product. Then all products will be sorted by manufacturer and sub categories. In order to find a product, you can search any term related to that product on the right hand top of the page in search field. Most used terms include product name and manufacture part number. After you have found your product, you can add it to your cart by entering the quantity of the product and press 'Add to Cart' button. All the products you add will stay in the Shopping Cart until you check out. To check out at any time, click on 'My Cart' on top right side of the page. By clicking on 'Proceed to Checkout' button you can checkout with all the items you have in your shopping cart.
  • Minimum Order: There is no minimum order at The Computer Media Group online store.
  • Can I reorder? Click on 'My Account'. Enter your e-mail address and password and your dashboard info will be displayed. Click on 'My Orders' to view your order history. Click on the 'Reorder' and you will get the same products in your Shopping cart. You can change quantity or add or delete some items and Proceed to Checkout.
  • How do I cancel or change an order? Once you click 'Place Order', your order information is immediately sent to our warehouse for processing. There is no option to cancel order or make any changes on-line once your order has been confirmed. Please contact our Customer Service directly at 1-888-289-1202. Should you choose to return your item(s) for any reason, please consult our Returns Policy.
  • Product availability: We hold stock of some items but other items we order from suppliers. We start processing your order once we have received payment.
Payment, Pricing & Promotions
  • Payment Methods: We accept the following credit cards: Visa, MasterCard, American Express, and Discover. In addition, you may contact us at 1-888-289-1202 regarding Purchase Orders. Purchase Orders may be accepted for Large organizations or Government Agencies.
  • Taxes: CMG store is charging sales tax on all products unless you have tax exemptions. Please contact us at 1-888-289-1202 for more details.
Viewing Orders
You may view all your previous order. Click on 'My Account'. Enter your e-mail address and password and your dashboard info will be displayed. Click on 'My Orders' to view your order history. Click on the 'View' to display your order items. You also will be able to Reorder your previous Order.
Your Account
  • Creating an Account: By creating an account or login with our store, you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and more. You may create a new account before shopping or during the checkout process. To register click at 'My Account', then click on the 'Create Account' button and fill out the registration form with your username (email address), password, and other preferences. Please make sure that these information are accurate. All the information that you provide are safe and secure and will not be shared with 3rd parties. If you already have a CMG Account please do not forget to include it into the CMG Account text field.
    If you are creating an account during the Checkout, click on 'Register' button and fill out the registration form. After you have successfully finished the first step of the checkout you'll be asked for the shipping address and billing address.
  • Updating Account Information: You may update your account information at My Account. Enter your e-mail address and password to get to your account. Select Account Information, you can change Email Address and Passwords. At the Address Book section you will be able to view, add, or change billing and shipping addresses.
  • Forget your Password? Type your email and the password will be sent immediately.
Terms and Conditions
  • Web Site Use. CMG may make changes to the information contained in this Internet site, or to the services described and contained therein, at any time and without notice. CMG may from time to time change the rules that govern your use of this Internet site. Your use of this Internet site following any such change constitutes your agreement to follow and be bound by the rules as changed. CMG may change; move or delete portions of, or may add to, this site from time to time.
  • Errors & Omissions. We have made reasonable endeavours to ensure the information is correct at the time of writing. Any typographical, clerical or other error or omission in the CMG website shall be subject to correction without any liability on our part.
  • Products. While CMG makes every effort to provide accurate specifications and description on all products, CMG is not responsible for errors in products specifications on this website. For complete descriptions, capabilities, compatibility, and specifications, please check the manufacturers website for actual specifications. Product availability and selection are subject to supply. Product descriptions, specifications, colors, and pricing are subject to change by CMG at any time without notice. Prices displayed at the site are quoted in Canadian Dollars and are valid and effective only in Canada.
  • Links. This site may provide links or references to other sites; however, CMG assumes no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content.
  • Acceptable Use. You may only use this Website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within Canada or other jurisdiction from which you are accessing this Website.
    In particular, you agree that you will not: • post, transmit or disseminate any information on or via this Website which is or may be harmful, obscene, defamatory or otherwise illegal; • use this Website in a manner which causes or may cause an infringement of the rights of any other; • make any unauthorized, false or fraudulent purchase; • use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this Website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means; • take any action that imposes an unreasonable or disproportionately large load on this Website or related infrastructure; • obtain or attempt to obtain unauthorized access, via whatever means, to any of our networks.
    Without prejudice to any of our other rights (whether at law or otherwise) we reserve the right to: • cancel your bookings and/or Requests without reference to you; and/or • deny you access to this Website
    where we believe (in our absolute discretion) that you are in breach of any of these Terms and Conditions.
  • Disclaimer
    THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE ARE PROVIDED 'AS IS' AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE COMPUTER MEDIA GROUP, INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANIBILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMISSIBLE UNDER THE APPLICABLE LAW. YOU ACKNOWLEDGE, BY YOUR USE OF THIS SITE, THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF THIS SITE, AND THAT GUESS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
  • Limitation Of Liability. You agree to defend, indemnify and hold CMG harmless from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site, CMG shall not be liable for any damages or injury resulting from your access to, or inability to access this site, or from your reliance on any information contained in this site.
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